Privacy
In this privacy policy, we explain how we collect and use your personal information. This privacy policy applies to all personal information that we process when you travel with us, purchase or use our services, visit our websites or otherwise contact us.

Processing and security of personal data
When you use the services of Explore routes (hereinafter referred to as Explore routes), we need certain information from you.

It is our policy to handle your personal data with the greatest care and transparency. We also process data, such as information requests, competitions and visits to our websites. The amount of data we collect depends on how you communicate with us. For example, if you book a trip with us, we ask for more extensive personal data than when you only request a brochure or surf our website.

Which data do we collect from you and what do we use it for?
We aim to give everyone an unforgettable holiday and that is the main reason for the processing of your personal data. We can collect, use, store and transfer different types of personal information about you. This personal data will only be used for matters relating to your booking. We also use third parties who receive personal data and process this information on behalf of Explore routes. These third parties include airlines, local agencies, travel guides, insurance companies and hotels. We only share data with external parties if this is necessary to carry out your journey.

Details about you: first and last name, address, gender, date of birth, meal preferences and other travel preferences.

Telephone number: it may be that we should contact you about your booking.

E-mail address: you will receive an e-mail with the confirmation of your booking(s) that you have made.

Identification documents: additional personal details are required for your trip, such as your passport or identity card details, including your passport number, place of issue, date of issue and expiration date. For some trips, a passport copy is required, for example for the preparation of your visa application or obtaining the required travel authorization.

Payment details: when you pay by bank transfer, your details are stored in our administration to link the payment to your booking.

Contact at home: while you are travelling with us, it may be that we need to contact someone residing locally. We therefore ask you to fill in a telephone number for this person in the booking form so that we can make contact in case of emergency.

We also use your personal data for the following
Details of your various contacts with us: you can call, email and approach us via social media. To continue to improve our service, we analyze all these contacts. For example, we also keep the data from your previous bookings.

The use of our systems and services: to analyze websites, make them more user-friendly, offer social media and show relevant offers both on and away from our website.

Newsletters: you can receive newsletters and other offers from us. It is possible that we look at your interests and previous bookings when making and sending them. If you prefer not to receive newsletters and offers, you always have the option to unsubscribe via the link at the bottom of the newsletter.

Competitions: if you have participated in a competition, we can contact you and inform you if you have won. We also use this data to analyze our competitions, helping us to make them more fun!

Review and survey: you can help other travelers with your review. By sharing experiences, you give others an even better picture of Explore routes or a specific journey. We review the answers you provide in our survey/feedback in order to further improve our services.

Tailor made advice: if you visit our website, like us on Facebook or make a booking with us, we remember what it is you like. We also use your data to improve our services and websites. Explore routes will request your permission as required by law.

Contact, check, change or delete data and complaints
Upon request, we will indicate where and how we process your personal data. Furthermore, you can request, correct, supplement, delete or protect this data under certain circumstances, for example if they are factually incorrect. This may mean that you can no longer use (part of) our services. You can contact us about this at privacy@exploreroutes.in

Retention periods
We will retain your personal data for as long as is reasonably necessary for the purposes described on this web page. Legislation, among other things, might make it necessary to keep data longer.

Foundations
Based on legislation, we must indicate which principles are used in the processing of your personal data. This mainly involves the processing of data based on 1) an agreement, 2) a legitimate interest of Explore routes, 3) a given consent and 4) in connection with a legal duty.

Data Security
We use extensive security procedures for the security of the personal data that we process. Preventing unauthorized access to this data is an example of this.

Cookie policy
Explore routes and third parties use cookies and other techniques (collectively called cookies) to analyze websites, make them more user-friendly, offer social media and show relevant offers both on and away from the website. By using our website(s), you agree to this.

A cookie is a small text file that is placed on your computer or other equipment when you visit a website. By placing these cookies, Explore routes can serve you better in the future. Both Explore routes and other parties with whom we cooperate (such as Google) can place cookies on your computer and other devices.

Explore routes distinguishes different types of cookies:
Functional cookies are used to promote user convenience so that you do not have to make the same selection or log in again if you have done so before.

Transaction cookies are used if you have made a booking and, if applicable, to pay our partners commissions.

Monitoring / Analytics cookies are placed on behalf of other parties such as Google Analytics, Website Optimizer etc. This allows Explore routes to map search behavior and adjust its services accordingly so that we can serve you even better as a (potential) customer.

Marketing or targeting cookies are placed to preserve your interests so that both on and away from the Explore routes websites, offers are made that are in line with your wishes / interests. Explore routes can also no longer automatically display offers if you have already used them or if you have already seen them a few times. Without these cookies, there is the chance that you will see irrelevant advertisements from us more frequently. We would like to note that it is also possible to find advertisements from Explore routes without cookies.

Which third parties place cookies via the websites of Explore routes?
Explore routes works together with third parties in the fields of social media, visitor statistics, advertisements and video streaming that also place cookies. Among other things, the following companies are partners of Explore routes: Google (Analytics, Adwords, Youtube), Bing Search Marketing, Facebook, Instagram, Website Optimizer etc. For more information about how these parties deal with cookies, you need to read their privacy terms, such as for Google Analytics and Visual Website Optimizer, Facebook and Criteo.

Do you have an interest in placing cookies?
Cookies enable us to analyze surfing behavior and thereby make offers that are relevant to you. For example, you will not repeatedly see an offer that does not match your wishes. We are continuously improving our online service thanks to data derived from trends and behavior on our websites.

Can you delete cookies?
You can always delete the cookies on your device via your browser. You can also decide whether you want to accept cookies. Cookies are automatically accepted in most web browsers. You can set your browser so that cookies are refused. We would like to point out that the use of cookies can limit your use of our website (and other websites). You can disable the use of Google cookies by going to the Google opt-out page.